Call Center Mastery

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Hello there,

Coach Alden here!

I’ve been a BPO trainer for 5 years.

And if there’s one thing I noticed among my trainees, it’s this —

Those who are regularized and are promoted quickly are the CONFIDENT ONES.

This CONFIDENCE comes mainly from TWO THINGS.

#1 – English Communication Skills, and;

#2 – BPO Mastery

You can’t be just good at one and not the other.

Otherwise, you won’t last long.

However, if you already possess these even during the interview process

… I can assure you that you will get a salary like a tenured agent even when you have no experience yet. 🙂