Coach Alden here!
I’ve been a BPO trainer for 5 years.
And if there’s one thing I noticed among my trainees, it’s this —
Those who are regularized and are promoted quickly are the CONFIDENT ONES.
This CONFIDENCE comes mainly from TWO THINGS.
#1 – English Communication Skills, and;
#2 – BPO Mastery
You can’t be just good at one and not the other.
Otherwise, you won’t last long.
However, if you already possess these even during the interview process…
… I can assure you that you will get a salary like a tenured agent even when you have no experience yet. 🙂